For Individual User

1. How do I turn off Popup Blocker?
2. How do I start text chat?
3. How do I start audio/video chat?
4. How do I send message request to offline advisors?
5. Do I need to register as a member to chat?
6. How do I pay? How much?
7. I am not happy with my session, can I get a refund?
8. Will my account expire?
9. What is your screening process?

For Business User

1. Can my employees use the services? How?
2. How do I pay for my employees' expenses used on your services?
3. Can I get reports on usages of my employees?
4. Can I obtain chat log for all of my employees?
5. How can I add/delete my employee?

For Professional Advisor 

1. How can I become an advisor?
2. How do I accept text chat?
3. How do I accept audio/video chat?
4. How do I respond to a message request?
5. What is the membership fee to become an advisor?
6. Can I offer free service?
7. Can I set my own price?
8. Can I contact the user directly?
9. What happen if the user requests a refund for my service?

For Service Provider Company

1. We are a consulting / advisor company, can our employees become advisors? How?
2. How do we get pay?
3. Can I track my employees’ activities?
4. Can I use company logo?

For Individual User

1. How do I turn off Popup Blocker?
   Here are a few methods to help you find and disable your popup blocker(s).
   
   

   If you are running Windows XP Service Pack 2:
   

   1. Click the "Tools" menu at the top of the browser window
   2. You will see an option for popup blocker, click this option
   3. On the next screen you will see an option to turn off the popup blocker.

   You may be running 3rd party toolbars that have pop-up blocker features: Within your browser window just below the address bar, you may have some Toolbars installed, such as Google, Yahoo, MSN Search, My Search etc. You will have to find the option in each of these to disable the popup blockers. Note that it is possible to have more than one running so make sure to disable them all. You can right-click on the toolbars and you will see a list of toolbars that you have installed on your system. If there are listings that do not have a checkmark beside them and you think it could be a searching toolbar, put a checkmark beside it so it will show up in the browser. It will be easier to customize if the Toolbars are all visible.
   

   Firewalls can also contain popup blockers. To find these please go to the system tray which is the series of small icons by the clock in the Windows Taskbar. By passing the mouse cursor over each icon you will get a small box with a description of what the program is. If you have any that are firewalls (Ex: Norton Internet Security or Personal Firewall, McAfee Firewall, Zone Alarm, Freedom, Telus Security...) right click on the icon and choose the shut down or disable option. This option can be named different things depending on the particular program
   

2. How do I start text chat?
   Refer to   How It Works for instruction.
   
3. How do I start audio/video chat?
   Refer to How It Works for instruction.
   
4. How do I send message request to offline advisors?
   Click on the “Leave a Message” icon, and start sending your email request on the message screen.
   
5. Do I need to register as a member to chat?
   Yes.
   
6. How do I pay? How much?
   Each advisor set their own prices. The prices are indicated in the advisor listing, and their bio. You account will need to have sufficient fund in order to start using any services provide by the advisor.
   
7. I am not happy with my session, what can I do?
   Due to the small monetary amount per service, we are not able to provide any dispute resolution and escrow service at this time. If disputes arise between you and the advisor, you will need to resolve the dispute with the advisor directly.  We reserve the right to release any information regarding either party to the other in the event of dispute if we have been asked by one party to release the other party's information.
   
8. Will my account expired?
   Inactive account with zero amount will be expired and deleted from our system in one year, you account will never expired as long as it is active.
   
9. What is your screening process? 
   All professionals are required to submit copies of their resumes along with the their professional certificates, degrees or diplomas to us as proof of qualifications and truthfulness of their resumes. Professional advisors will only be approved to serve in the area of expertise if professionals certificates, degrees or diplomas are showing sufficient qualifications on the subject matter.

For Business User

1. Can my employees use the services? How?
   Yes they can. You can register each of your employee as an individual member, fill in the field "Company" with your company name.  If you would like to assign someone who can access all the employees activities, email us with the information, and we will respond with an admin login for your company.
   
2. How do I pay for my employees' expenses used on your services?
   Before using any of the services, your account has to have sufficient funds. You can mail us a check in CAD or USD, payable to Handywise Professional Advisors Inc.  Your employee can add funds by pressing the Add Fund button, and add funds into their individual account with the company payment information you provide to them.
   
3. Can I get reports on usages of my employees?
   Yes.  Login as company admin, if you don't have a company admin login, please sent us an email to request a company admin login to gain access to company transcation history information.
   
4. Can I obtain chat log for all of my employees?
   Yes.  Login as company admin, go to profile and click on "Company Chat History".   
   
5. How can I add/delete my employee?
   To add employee, just register as a new member.  You are not allow to delete any employee at this time, please sent us an email providing your company info and employee you would like to delete.

For Professional Advisor

1. How can I become an advisor?
   You can become an advisor by filling out the advisor application form , or simply sent your resume, and copies of your credentials to us at info@handywise.com with a subject line of “Advisor Application”.
   
2. How do I accept text chat?
   Refer to How It Works.
   
3. How do I accept audio/video chat?
   Refer to How It Works.
   
4. How do I respond to a message request?
   Refer to How It Works.
   
5. How do I get pay?
   Refer to How It Works.
   
6. What is the member fee to become an advisor?
   There is no membership fee, it is free.  We charge commission of 18% of every session and message request you provided through the website.  
   
7. Can I offer free service?
   Yes you can offer free service to your customer, simple set your price to $0.  Note that a minimum rate will be billed or deducted from your account for each session or message request if the price you sent is less than the minimum rate, on top of the regularly 18% on your price per session.  The minimum rates are: $3 per messager request, $6 per each text chat session, $8 per each AV chat session.
   
8. Can I set my own price?
   Yes you can. In fact you have to set you own price, or all services you provide will be assumed to be free. 
   
9. Can I contact the user directly?
   Our Terms of Use probite a direct communication between advisors and users.  We can terminate your account without notice if you violate our policy.
   
10. What happen if the user requests a refund for my service?
    Due to the small monetary amount per service, we are not able to provide any dispute resolution and escrow service at this time.  If disputes arise between you and the user, you will need to resolve the dispute with the user directly.  We reserve the right to release any information regarding either party to the other in the event of dispute if we have been asked by one party to release the other party's information.

For Service Provider Company

1. We are a consulting / advisor company, can our employees become advisors?
   Yes your employees can become advisors. You will need to send us the list of employees’ information, and a brief description on the expertise your company will offer at info@handywise.com.  Your company name will appear on the employee listing.
   
2. How do we get pay?
   We charge commission of 18% of every session and message request conducted by your employees. The payment procedure is the same to an individual professional advisor.  We only send payment by fund transfer through PayPal due to security reasons.  Cheque payment can only be issued for Canadian and US companies, a request for cheque payment should be sent to us thru email.   Cheque payment will be in CAD issue from a Canadian bank.  We strongly recommend all our service provider company to open a PayPal business account if you don't already have one.  Paypal is a reputable secure payment service, it provides fast and secure fund transfer between different currencies.
   
3. Can I track my employees’ activities?
   Employees can login to the advisor area to review all their chat logs and activities summary.  To review employees' activities, please login as your employee.  You can also request the report from us by email.
   
4. Can I use company logo?
   Yes, you can use your company logo.  Currently 1 picture is allowed on the listing.  You can upload your picture in the advisor profile session.  This picture is intended for the advisor to show their face to the public.  A $5 per month charge will be apply to your account if a second picture, such as your logo is used. You can use your company logo on your employees’ bio screen, however due to space limit, only the company name will be included on the listing page for your employees, not the logo image.  To include your company logo, attach your company logo in .gif or .jpg format and send to info@handywise.com.